Shipping policy

Shipping Policy

At WECOOLX, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy for details on processing and delivery times.

Order Processing Time

• Handling Time: All orders are processed within 1–5 business days after payment confirmation.

• Orders are not shipped or delivered on weekends or holidays.

Shipping Time

• Estimated Delivery: Once your order has been processed, standard shipping typically takes 4–21 business days to arrive, depending on your location and shipping option selected.

Shipping Confirmation & Tracking

• You will receive a shipping confirmation email with a tracking number once your order has shipped.

• Please allow up to 48 hours for tracking information to update.

Delays

• Delivery times may occasionally be extended due to high order volumes, holidays, or unforeseen circumstances beyond our control.

• WECOOLX is not responsible for delays caused by the shipping carrier or customs clearance processes.

Shipping Fees

• Shipping costs are calculated at checkout based on your address and selected shipping method.

Address Accuracy

• Please ensure all shipping information is correct before placing your order. WECOOLX is not responsible for orders shipped to incorrectly provided addresses.

Contact Us

For any questions regarding your order or shipping, please contact our customer service team at hello@wecoolx.com